Sunwave EMR Software is the electronic medical record (EMR) platform from Sunwave Health for behavioral health providers. It combines the EMR with customer relationship management (CRM) and revenue cycle management (RCM) in one AI-native platform, covering admissions, clinical care, billing, and alumni engagement. Sunwave Health does not publish pricing, so this page records pricing as not published and points buyers to a live demo. In short, Sunwave EMR Software suits behavioral health organizations that want one system for clinical, administrative, and billing work.
This page is part of the EMR Software hub on Software Picker Hub. It uses vendor-published facts only. Sunwave is the product name and Sunwave Health is the vendor and brand. Sunwave Health calls its platform an EMR, for electronic medical record, and this page follows the vendor’s EMR naming. Where Sunwave Health does not publish a price, plan, trial, or feature, this page says so plainly as not published.
- One login covers records, admissions, and billing, so staff stay in a single record from intake to claim.
- No price, plan list, billing basis, or trial is published, so expect a quote conversation after the demo.
- Care settings span detox, residential, partial hospitalization, intensive outpatient, and outpatient care, plus applied behavior analysis and eating disorder programs.
- AI drafting, insights, and call summaries sit inside the clinical workflow, with clinician review still required.
Sunwave EMR Software at a Glance
| Item | Detail |
| Product | Sunwave EMR Software (Sunwave) |
| Vendor | Sunwave Health |
| Category | EMR software for behavioral health |
| Platform | EMR, CRM, and RCM in one AI-native platform |
| Pricing | Not published |
| Free trial | Not published |
| Demo | Live demo, called See It Live, through the vendor |
| Support | Vendor support team; phone (844) 786-9283 published on the vendor site |
What Is Sunwave EMR?
Sunwave Health built this platform for behavioral health care, not for general medical practice. It covers clinical documentation, treatment planning, scheduling, telehealth, and patient engagement, and connects to the vendor’s CRM and RCM tools. The vendor describes one system and one login across EMR, CRM, and billing, so staff do not switch between separate systems.
Sunwave Health positions Sunwave for behavioral health programs, including substance use disorder treatment, mental health care, applied behavior analysis, and eating disorder treatment. The EMR page lists care settings that include detox, residential care, partial hospitalization, intensive outpatient care, and outpatient care. The platform is built around the full patient journey, from admissions and intake through clinical care, billing, and alumni engagement.
The vendor describes Sunwave as AI-native. Its AI tools are presented as part of the EMR workflow, including an AI scribe, AI insights, an AI copilot, AI call summaries, AI check-in summaries, and AI documentation review. Buyers should test these tools in a live demo with their own clinical scenarios, because the vendor pages do not publish independent verification of the AI output.
How Much Does Sunwave EMR Cost?
Sunwave Health does not publish pricing for Sunwave EMR Software. No price, plan list, billing basis, or free-trial offer appears on the vendor’s EMR page, so this page records the cost as not published. Buyers should contact Sunwave Health through its Let’s Connect form or book a live demo to get a quote for their organization.
| Pricing item | What Sunwave Health publishes |
| Price | Not published |
| Plans | Not published |
| Billing basis | Not published |
| Free version | Not published |
| Free trial | Not published |
| Demo | Live demo, called See It Live, offered on the vendor EMR page |
| How to get exact pricing | Contact Sunwave Health through its Let’s Connect form |
No best price for Sunwave EMR is published by the vendor, so buyers should ask for the full cost, including implementation and any per-user or per-location charges, in writing before committing.
Is Sunwave EMR Free?
No. No free version of Sunwave EMR Software is published on the vendor site, and no free plan is listed on the EMR page. Sunwave Health offers a live demo instead of a published free option.
Does Sunwave EMR Offer a Free Trial?
A Sunwave EMR free trial is not published on the vendor pages checked for this page. Evaluation runs through the See It Live demo, not a self-serve signup. Buyers should ask Sunwave Health directly whether a free trial period is available for their organization and what it would include.
How Do You Buy Sunwave EMR Software?
Organizations that want to buy Sunwave EMR Software should contact Sunwave Health through its Let’s Connect form on the vendor site. A demo is arranged through the See It Live route, and pricing is confirmed in the same conversation.
What Features Does Sunwave EMR Offer?
The value for buyers is breadth in one record: documentation, planning, scheduling, virtual care, and engagement sit beside reporting and billing links. Its AI tools include an AI scribe, AI insights, an AI copilot, and AI call and check-in summaries. The EMR connects to Sunwave CRM for admissions and Sunwave RCM for billing, claims, and utilization review.
| Feature | What it does |
| Clinical documentation | Clinical notes and documentation for behavioral health care |
| Treatment plans | Treatment planning linked to clinical documentation |
| Advanced forms | Customizable forms for intake, clinical, and administrative work |
| Scheduling | Appointment scheduling for clinical services |
| Telehealth | Virtual care sessions within the EMR workflow |
| Patient portal and engagement | Patient access and engagement tools, including check-ins |
| Outcome measures | Outcome tracking to measure patient progress |
| Reporting and insights | Reports and dashboards for clinical and operational data |
| RCM integration | Billing, claims, and utilization review links to Sunwave RCM |
| Integrations | Connects to 200+ apps and services, per the vendor; the app list is not published on the EMR page |
| Compliance and security | HIPAA-aligned controls, encryption, two-factor authentication, single sign-on, and role-based permissions |
| AI tools | AI scribe, AI insights, AI copilot, AI call summaries, AI check-in summaries, and AI documentation review |
The EMR, CRM, and RCM tools are designed to work as one platform. Sunwave CRM covers admissions and outreach, including lead management, admissions tracking, and referral management. Sunwave RCM covers billing and revenue work, including eligibility checks, claims, denial management, and payment posting. Because the tools share one login and one patient record, staff can move from an admission to a clinical note to a claim without re-entering patient details in a separate system.
Security and compliance are presented as core parts of the platform. Sunwave Health states that the platform is SOC 2 Type II certified, follows HITRUST CSF controls, and supports HIPAA compliance, with data encryption in transit and at rest, two-factor authentication, single sign-on, and role-based permissions. Organizations in behavioral health should still confirm the exact compliance evidence they need, such as a business associate agreement, directly with Sunwave Health.
Sunwave EMR Software Specifications
| Specification | Detail |
| Vendor | Sunwave Health |
| Product name | Sunwave (EMR Software) |
| Category | EMR software for behavioral health |
| Care settings | Substance use disorder, mental health, applied behavior analysis, and eating disorder treatment; detox, residential, partial hospitalization, intensive outpatient, and outpatient care |
| Platform components | Sunwave EMR, Sunwave CRM, Sunwave RCM, and AI tools |
| Compliance | SOC 2 Type II certified; HITRUST CSF; HIPAA-aligned controls; encryption in transit and at rest |
| Access controls | Two-factor authentication, single sign-on, and role-based permissions |
| Integrations | Connects to 200+ apps and services, per the vendor; the app list is not published on the EMR page |
| Deployment | Not published on the vendor EMR page |
| Pricing | Not published |
What Are the Pros and Cons of Sunwave EMR Software?
Pros
- One platform for EMR, CRM, and RCM, with one login across clinical, admissions, and billing work.
- Workflows built for behavioral health, including substance use disorder, mental health, applied behavior analysis, and eating disorder care.
- AI documentation tools, including an AI scribe, AI insights, and an AI copilot, are built into the EMR workflow.
- Integrated billing through Sunwave RCM, with eligibility checks, claims, and denial management.
- Compliance program stated by the vendor, including SOC 2 Type II certification, HITRUST CSF controls, and HIPAA-aligned safeguards.
- Vendor support team includes former clinicians and people who have worked in behavioral health care.
Cons
- Pricing, plans, and billing basis are not published, so buyers cannot compare cost before a sales conversation.
- No free trial or free version is published on the vendor pages checked.
- The behavioral-health focus makes it a poor fit for general medical practices that need a general EMR.
- AI output still needs clinician review, and the vendor pages do not publish independent verification of AI accuracy.
- Onboarding, migration, and implementation timelines are not published on the EMR page, so buyers must confirm them in the demo.
What Do Sunwave EMR Reviews Say?
Sunwave Health does not publish a rating, review count, or review summary on its EMR page, so this page gives no star rating and no review score for Sunwave EMR Software. Sunwave EMR reviews therefore cannot be summarized from vendor-published facts. Buyers who want review evidence should ask Sunwave Health for customer references from behavioral health organizations like theirs and check review evidence from programs with similar care settings before buying.
Who Is Sunwave EMR Software Best For, and Who Should Avoid It?
The fit is strongest where admissions, treatment, and billing run as one workflow. Sunwave EMR Software covers those areas, but it is a weaker fit for practices outside behavioral health care, for teams that need published pricing upfront, and for buyers who want a published free trial. The lists below separate the two cases.
Best for
- Behavioral health organizations that want admissions, clinical care, billing, and engagement in one system.
- Programs in substance use disorder, mental health, applied behavior analysis, and eating disorder treatment.
- Teams that want AI documentation support inside the clinical workflow.
- Organizations that want integrated revenue cycle management with their EMR.
Avoid if
- You run a general medical practice and need a general-purpose EMR rather than a behavioral-health platform.
- You need full published pricing before any sales conversation.
- You want a published free trial to test the product before committing.
- You only need a standalone EMR and do not want the CRM and RCM platform.
How Should Behavioral Health Teams Decide on Sunwave EMR Software?
Teams should decide on Sunwave EMR Software by matching it to their care settings, clinical workflows, and billing needs, then confirming the full cost and implementation plan in a live demo. When comparing best EMR software options for behavioral health, test the EMR with real admission, documentation, and billing scenarios, and confirm compliance evidence and support terms before signing. Start with a pilot program or location, and review adoption and billing results before a full rollout.
Decision framework
- List your care settings, programs, and patient volumes, and confirm Sunwave covers them in the demo.
- Test a full journey in the demo: admission, clinical documentation, treatment plan, scheduling, telehealth, and billing.
- Ask for the full cost in writing, including implementation, modules, and any per-user or per-location charges.
- Confirm compliance evidence, the business associate agreement, data migration, and onboarding timelines.
- Check AI tools with your own clinical scenarios and confirm who reviews and approves AI-generated documentation.
- Run a pilot in one program or location and review adoption, documentation time, and billing results before full rollout.
Mistakes to avoid
- Choosing Sunwave for general medical care when it is built for behavioral health.
- Assuming a price or free trial exists when neither is published.
- Skipping the billing and claims test in the demo and finding revenue problems after rollout.
- Accepting AI documentation output without a clinician review step.
- Signing before confirming migration, onboarding, and support terms in writing.
What Are the Best Alternatives to Sunwave EMR Software?
The closest alternatives to Sunwave EMR Software on this site are other EMR products, including athenaOne and SimplePractice. They differ in audience and focus, so behavioral health teams should compare care-setting fit, billing features, and pricing transparency rather than choosing on name alone. DrChrono is another EMR option on this site for teams that want a broader comparison.
athenaOne Cloud-based electronic health records (EHR) and practice management software. Pricing not published — Free demo View details
SimplePractice Practice management software for health and wellness professionals. $49 per month billed yearly (Starter) — 7-day free trial; free demo View detailsVerdict
Sunwave EMR Software is a strong fit for behavioral health organizations that want one AI-native platform for admissions, clinical care, billing, and engagement, with one login across EMR, CRM, and RCM. Its main weakness is pricing transparency: no price, plan, or free trial is published, so buyers must go through a demo and sales conversation. Teams that need published pricing or a general-purpose EMR should weigh the alternatives above, including athenaOne, SimplePractice, and DrChrono, through the EMR Software hub.
Comparison
| Product | Starting price | Free plan or trial | Best for |
|---|---|---|---|
| Sunwave | Not published | No free trial published; live demo available | Behavioral health organizations that want admissions, clinical care, billing, and engagement in one system |
| athenaOne | Not published | Free demo; no free trial stated | Ambulatory practices and health systems wanting EHR, revenue cycle, and patient engagement in one suite |
| SimplePractice | $49 per month (Starter, billed monthly) | 30-day free trial (Plus plan), no credit card; free demo | Solo practitioners and small health and wellness practices wanting scheduling, documentation, billing, and telehealth in one system |
| DrChrono | Not published | Free demo; no free trial stated | Small and independent medical and specialty practices wanting charting, scheduling, and billing in one cloud-based system |
Frequently Asked Questions About Sunwave EMR Software
What is Sunwave EMR?
Sunwave EMR is the electronic medical record platform from Sunwave Health for behavioral health providers. It covers clinical documentation, treatment planning, scheduling, telehealth, and patient engagement, and it connects to Sunwave CRM and Sunwave RCM. Sunwave Health calls the product an EMR, and this page follows the vendor’s naming.
How much does Sunwave EMR cost?
Sunwave Health does not publish pricing for Sunwave EMR Software. No price, plan list, or billing basis appears on the vendor’s EMR page, so the cost is recorded here as not published. Buyers should contact Sunwave Health to get a quote for their organization.
Is Sunwave EMR free?
No free version of Sunwave EMR Software is published on the vendor site. Sunwave Health also does not publish a free-trial offer on its EMR page. Buyers who want to evaluate the product should book a live demo and ask whether a trial or pilot is available.
Is Sunwave an EMR or an EHR?
Sunwave Health calls its platform an EMR, for electronic medical record, and its product page is titled Behavioral Health EMR. Some directories describe the same product as an EHR. This page uses EMR, following the vendor’s own naming.
How do I log in to Sunwave EMR?
Sunwave Health does not publish a public login web address on the site pages checked for this page. The vendor describes one login across its EMR, CRM, and billing tools, and customers use the sign-in details Sunwave provides. Customers who need sign-in help should use the official Sunwave Health website or call the vendor support number published there.
What customer service does Sunwave offer?
Sunwave Health says its support team includes former clinicians and people who have worked in behavioral health care. The vendor publishes a contact phone number, (844) 786-9283, on its website. Response times and support hours are not published on the vendor pages checked, so buyers should confirm them with Sunwave Health.
Sources
- Sunwave Health: Behavioral Health EMR
- Sunwave Health: Home page
- Sunwave Health: Security and Compliance
Compare Sunwave EMR Software with the other products in the EMR Software hub, including athenaOne, DrChrono, and SimplePractice, before booking a live demo with Sunwave Health.